For families and helpers

Kind care for children. Fair work for helpers.

We match Hong Kong families with experienced domestic helpers who love children β€” and we protect both sides with honest matching, clear contracts, and licensed processing.

A calmer home, together

The right match helps everyone settle in

Story time, daily routines, and patience. Families get reliable support. Helpers find a household they can trust. We screen carefully so both sides start with clear expectations.

Cooking, cleaning, household care

Skilled help that keeps a home running well

From meals to housework, we connect skilled helpers with families who value their work. You get a clear role, a fair contract, and support from our team throughout.

20+ Years
Serving families and helpers in HK
10,000+
Successful matches
100% Legal
Labour Dept & POLO licensed
99.4%
Visa Approval Rate
About AsianCharm

Fair matching for families and helpers

For more than 20 years we have helped Hong Kong families and foreign domestic helpers work together with respect. We match carefully, explain the rules in plain language, and keep every step legal.

Our commitment

A good match is one that works for both sides

Every home is different. Some need newborn care, others need elderly support, cooking, or help with a large household. Helpers also have skills, languages, and preferences of their own. We listen to both, check work history, and arrange interviews that suit everyone.

  • Fair for both: Clear fees, no hidden charges, and no exploitation of helpers or families.
  • Careful screening: We review background, previous employment, and skills before any interview.
  • Easy interviews: Meet in our Sheung Wan office or by video, at a time that works for you.
Register as family or helper View Official Licences
Finding the right match for families and helpers
100% Accredited
Philippine & HK Labour Offices
What we do

Support from first meeting to visa and start of work

We handle matching, interviews, contracts, and government paperwork so families and helpers can focus on a smooth start β€” not confusing forms.

Contract renewal

Stay together for another two years. We prepare the contract, consulate paperwork, visa extension, and insurance so the family and helper can continue without last-minute stress.

How renewal works

Direct hire processing

Already found each other? We still handle the official steps between the family, the helper, the consulate, and Hong Kong Immigration β€” correctly and on time.

Ask about direct hire

Finished-contract matching

Helpers finishing a two-year contract in Hong Kong can meet new families in person. Families can interview experienced helpers who are already here and ready to start.

See how it works

Ending or transferring a contract

If a contract must end early, both sides need the right notice, payments, and Immigration forms. We explain the steps clearly and help you stay within Hong Kong law.

Read the termination guide

Helper medical insurance

Families must cover medical care and employees’ compensation. Helpers deserve proper protection. We help you choose a plan that meets Hong Kong rules.

View insurance options

Domestic drivers and special staff

Recruitment and visa processing for family drivers and specialised household roles, with records checked and paperwork handled for both parties.

Ask about driver hiring
Online portal

Register, upload documents, and track progress from any phone

Families and helpers can use our portal to register, send documents, and follow visa progress β€” without extra office visits. Your information stays secure, and our team is still here if you need help.

  • Upload passports, contracts, and HKID safely from your phone or computer.
  • See the status of visa and immigration steps in one place.
Open the portal
AsianCharm portal on iPhone 17 Pro Max
Honest matching

Clear information before anyone says yes

A good home starts with honest talk. We share real details about skills, languages (English, Cantonese, Mandarin), childcare, cooking, and personality β€” so families know what to expect, and helpers know the work they are being asked to do.

  • Transparent fees. No surprise add-ons for families or helpers.
  • Clear guidance on rest days, wages, food, and live-in rights.
Discuss with Our Team
Find your genuine match
A simple 4-step process

How it works for families and helpers

Whether you are looking for a helper or looking for a new family, we guide you through the same clear steps.

1
Share your family needs

1. Tell us what you need

Families share household needs. Helpers share skills and work preferences. Register online or message us β€” we listen first.

2
Select your match

2. See your matches

We introduce vetted helper profiles to families, and suitable families to helpers, based on skills, language, and daily life.

3
Conduct interview

3. Meet and interview

Talk in person at our Sheung Wan office or by video. Both sides can ask questions and decide if it feels right.

4
Paperwork and arrival

4. Paperwork and start of work

We manage the contract, consulate, visa, medical check, and travel so both the family and the helper can start with confidence.

Guides for both sides

Hong Kong helper rights and family duties

Plain-language guides on leave, wages, housing, insurance, and contracts β€” written so families and helpers can both understand the rules.

Talk to us

Visit our office or send a message

We are in Sheung Wan, about two minutes from the MTR. Families and helpers are both welcome β€” walk in, WhatsApp, or book a time.

Our Location

Wayson Commercial Building
28 Connaught Road West, Sheung Wan, Hong Kong SAR

WhatsApp & Mobile Support

+852 5379 9191

Office Hours

Mon - Sat: 9:30 AM - 6:30 PM
Sunday & Statutory Holidays: By Appointment

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Send us a message

Tell us if you are a family or a helper. A consultant will reply within 24 hours.

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